At Taknology, we help our reseller partners with product inquiries, orders, shipping, warranty service, and returns. Contact your dedicated sales representative or our support team for assistance.
Product Information & Sales Support
For help with product selection, specifications, availability, pricing, or promotions, please contact your sales representative. We can help you find the information and resources you need to support your customers.
Orders & Account Inquiries
For order updates, backorders, invoices, or account questions, contact your sales representative or our Customer Service team. Please include your company name and purchase order or invoice number so we can assist you efficiently.
Shipping & Delivery
Please inspect your shipment upon arrival. Report any shipping damage immediately and note it on the carrier’s delivery document. Shipment discrepancies must be reported within two days of receipt. Include your order number, a description of the issue, and supporting photos where available.
Warranty & Technical Support
Warranty coverage and service procedures vary by manufacturer and product. Please refer to our Warranty page or contact our team for guidance. To help us assess your inquiry, provide the product model, serial number, proof of purchase, and a description of the issue.
Returns & RMA Requests
A Return Merchandise Authorization number (RMA#) is required before sending products to Taknology for service, replacement, stock rotation, or credit. Please contact our team for authorization and shipping instructions. Returns are subject to our Reseller Terms & Conditions and the applicable manufacturer’s policies.
Marketing & Dealer Resources
Contact your sales representative for available product images, specifications, promotional materials, and vendor program information. We can help you identify resources to support your listings, marketing activities, and sales opportunities.
End-User Assistance
If you purchased your product from a retailer, please contact the retailer or the manufacturer’s support team first. They can assist with purchase-related questions and direct you to the appropriate warranty or service process.
Contact Us
Taknology (Canada) Inc.
50 East Pearce Street
Richmond Hill, Ontario L4B 1B7
For assistance, please use our Contact Us page or reach out to your dedicated Taknology sales representative.